Find quick answers to your questions below...

Order Status • Are Linen Fairy Services available Off Season? • Can I cancel an Order? • Can items not needed be returned for a refund after delivery? • Do I have to be at the rental property for delivery? • Do Pillow Cases come with the Sheet Sets? • How do I update an existing order (Adding items to Existing Orders)? • What are Linen Fairies Terms and Conditions • What if I decide to leave earlier than my departure date? • What is the cost of Delivery and Pick Up? • When is it too late to order? • When should I order my linens for my vacation? • When we checkout, is there an option for Linen Fairies to strip the beds? • Will I be charged for missing or damaged items? • Will my order be shipped? • How do I change quantities or cancel an item in my order? • When will I receive an Order Confirmation? • What time will my order arrive? • What if my order is incorrect? • Can I add to my order after it has been delivered? • How do I return my order? • What is your Exchange policy?

My Account • How do I create an account? • How do I edit my account information? • I forgot my password. Guarantees • Low Price Guarantee • Privacy Policy • Security Pricing and Billing • Can I order for less than a week? • Can I receive a fresh order during my stay? • How can I order for more than one week? • Do I have to pay sales tax? • I have a question on my charges. • I need a copy of my receipt/invoice. • Why does it say Shipping Cost: $0.00 on my Confirmation? • When will my refund appear on my credit card? • When will my credit card be charged? Buyer's Guide • How do I buy/redeem a gift certificate? • How do I find my product? • How do I navigate the site? • How do I use a coupon? Additional Support • How do I contact you?